Create a System User Code

Important: User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely.

Create new system user codes using the Customer app

To create new system user codes for single systems using the Customer app: 

Create new system user codes using the Customer Website

To create new system user codes for single systems using the Customer Website: 

1. Log into the Customer Website. 
2. Click Users.
3. Click Add User.
4. Enter the user's first and last name, and then click Create.
5. In Access Code, enter the user's desired code.
6. Click the toggle switch for the devices (i.e., panel partitions and locks) to enable/disable access for the user's code.
7. Click Save. Allow a few minutes for the new user code to be active at the panel.
8. To add user contact information, click Add Contact.
1. Then click either: 
• Mobile Number to add a mobile number. Then enter the mobile number and select the Country and Carrier using the dropdown menus. 
• Email Address to add an email address. Then enter the email address and select the Email Format using the dropdown menu. 
2. Click Save to add the new contact information. 

Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.

for more information: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create_a_system_user_code